Policies
Payment Policy
Lessons are charged at the end of the month after the lessons are completed.
You will receive an invoice through email on the 1st of the month for the lessons in the previous month. If you feel there is an error please contact us before the 3rd of the month.
On the 3rd of the month we will charge your credit card on file for the invoiced amount.
We do not accept cash or check payments.
Annual Rate Increase
Every January there is a small annual rate increase. Typically this is $1 per lesson. Notification will be sent out 30 days prior if the rate is increased by more than 5%.
There are no long term contracts or commitments.
To Terminate Lessons: Please notify our office that you wish to discontinue lessons at the end of the month. Two weeks notice is appreciated but not required.
Cancellation Policy
If you need to cancel please contact your instructor or call the MMA Office at (615) 301-8589.
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Please note: The cancellation policy is not meant to be punitive; teachers rely on lessons as income and must be able to count on a steady and expected income.
Out of respect for the teachers, please do not ask the teachers to disregard or make exceptions to the cancellation policy.
Lesson Day Cancellations: Lessons Canceled by the Student on the actual Lesson Day will be Charged.
Student Cancellations: The First Student Cancellation (not including Lesson Day Cancellations) each month is free; any others will be charged. (Policy not applied in the summer)
- Major Federal Holidays will not be charged as a cancellation. (Thanksgiving Break, Christmas Break, Labor Day, New Years, Memorial Day, Easter Break)
- Makeups or rescheduled lessons are at the teacher’s discretion
All Weather Cancellations and Instructor Cancellations will not be charged unless the lesson is made up.
Weather Cancellations: Mobile Music Academy does not follow school closings for Weather Cancellations. Each individual instructor will make their own decision about Weather Cancellations. If lessons are canceled by the instructor, they will not be charged. If you feel it is unsafe for the instructor to drive in your neighborhood, please notify the instructor or the MMA office as soon as possible.
Instructors will try to make up any lessons due to Teacher or Weather Cancellations.
Instructor Cancellations will be kept to a minimum, if you wish to change instructors due to inconsistent lessons please contact the MMA Office. Our goal is to have no more than one teacher cancellation per student per semester.
Special consideration can be made for students with specific issues (chronic illness, traveling, etc.) The MMA Office, Instructor and Student will come to an understanding regarding these situations and create a waiver to this policy for that individual student.
If a leave of absence is needed, please contact the MMA Office to suspend lessons. This would be for instances such as broken bones, long term illness, etc…
Terminate Lessons:
To terminate lessons please notify our office by the 15th of the current month that you wish to discontinue lessons at the end of the month. Students are expected to complete the month they are in.
Underage Student Policy
Lessons with Minor (17 years old or younger):
A Parent, Guardian, Nanny, or Sibling (at least 18 years old) or other adult (authorized by the parent) must be home for a lesson to take place. Any lessons that do not have an appropriate party in the home will be canceled and charged as a lesson day cancellation.